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Contact Tech Support
Message On Hold Tech support is available Monday thru Friday 9:00am - 5:00pm EST on our toll free number
800-526-5355 or locally in Tampa, Florida at 813-628-9499. Our fax number is 888-526-2679

Tech support email is: or our General Manager We are looking forward to serving you and answering any questions you may have!

Online Help
The most frequently asked questions for our Technical Support department are in regards to unit malfunctioning and production downloading problems for our CD, USB and Cassette Tape on-hold units. The following covers the majority of the troubleshooting areas. However, for more in-depth technical assistance and phone system problems, please contact Tech Support. When you call Tech Support, please have your model type and serial number (located on the back of your on-hold unit) ready before calling.

1. Troubleshooting FAQ’s - This covers CD, USB and Cassette tape unit malfunctioning issues, as well as download questions.

3. Quick Tips - Check out this tips for using your Message On Hold equipment. Some of these tips will help troubleshoot problems as well.