Message On Hold Tech support is available Monday thru Friday 9:00am
- 5:00pm EST on our toll free number
800-526-5355 or locally
in Tampa, Florida at 813-628-9499. Our fax number is 888-526-2679
or our General Manager
are looking forward to serving you and answering any questions
you may have!
The most frequently asked questions for our Technical Support department
are in regards to unit malfunctioning and production downloading
problems for our CD, USB and Cassette Tape on-hold units. The following covers
the majority of the troubleshooting areas. However, for more in-depth
technical assistance and phone system problems, please contact
When you call Tech Support, please have your model type and serial number (located
on the back of your on-hold unit) ready before calling.
FAQ’s - This covers CD, USB and Cassette tape unit malfunctioning issues, as
well as download questions.
Tips - Check out this tips for using your Message On Hold equipment. Some of
these tips will help troubleshoot problems as well.