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How your hold button can work for you and your company.

Message on hold gives your business another avenue to promote, announce, or just give your customers great customer service while they wait on hold. A lot of our clients use their message on hold to feature new products, equipment, or service; inform customers about company changes or upcoming events; or to just entertain.

Four reasons people buy message on hold:

  1. If you deal with a high number of callers, you can reduce caller hang-ups by 80% with on-hold messaging. With message on hold, the perception of extended hold time is substantially reduced.
  2. Your callers might not even be aware of all of your services or products, so message on hold is a great way to cross sell.
  3. Help maintain your businessís image through on-hold messages, tailor-made to give the right impression.
  4. Even while on hold, continue giving your customers the highest level of customer service possible. Instead of silence, your on-hold message assures your callers that they are still connected and that their call is important.

Depending on your company, business, and industry needs, we can customize a cost effective on-hold program to fit your needs, from equipment to the number of production changes.

For more information, feel free to email us at gm@callsonhold.com.

 

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